• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Laptop - 15s-eq0144au
Microsoft Windows 11

Hello, 

 

Recently I changed my Windows 10 (The one which came with my PC) to Windows 10 22H2 and my touchpad stopped working. Earlier it worked with some lags but now it completely stopped. I installed some drivers from the page for my product but that didn't help. Now I upgraded my PC to Windows 11 but still it doesn't work. Doesn't affect an external mouse though. So I checked BIOS diagnostics and the touchpad works there. I went to device manager and found a warning triangle on "I2C HID Device" and it says code 10 that the device cannot start. A request for the HOD descriptor failed. 

My laptop is HP 15s-EQ0144AU

5 REPLIES 5
HP Recommended

HP 15 series products using AMD processors need to install the AMD graphics driver provided by HP's official website.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-e0000-laptop-pc-series/30794450/mod...

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
my english is broken
the meaning may not be accurate
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
HP Recommended

Will this fix the touchpad? I really doubt that this will affect the touchpad..

HP Recommended

HP 15 series products using AMD processors need to install the AMD graphics driver provided by HP's official website.
it should fix I2C HID Device

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
my english is broken
the meaning may not be accurate
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
HP Recommended

No that didn't help...

HP Recommended

If the system has been replaced and the AMD graphics card driver (including the I2C controller driver) has been installed, it still cannot be solved.
Next, it is recommended to update the computer BIOS, or contact the local HP authorized service center to further check the hardware.

◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
my english is broken
the meaning may not be accurate
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.