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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: Touchscreen Not Working After Windows Update

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08-11-2025 10:06 AM
After I updated Windows because I forgot my lockscreen PIN, my HP PC’s touchscreen stopped working. Please any help to fix this issue?
Thankyou in advance.
08-11-2025 12:35 PM
See if installing these two drivers get the touchscreen to work again:
Intel Sensor Hub Components Driver
HP EliteBook x360 1030 G4 Notebook PC Software and Driver Details
Intel Serial IO Driver
HP EliteBook x360 1030 G4 Notebook PC Software and Driver Details
08-11-2025 01:03 PM
Sorry that those drivers didn't work for you.
The only other suggestion I can offer would be to use the HP cloud recovery client utility to create a bootable USB installation flash drive and reinstall W11 and the drivers.
Here is an info link for how to use the utility:
HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support
Pay particular attention for how to reinstall the drivers after the operating system is reinstalled.
You can download the software from your notebook's support page at the link below and it should give you the option to install W11.
HP EliteBook x360 1030 G4 Notebook PC Software and Driver Details