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‎07-13-2024 03:37 AM

HP Recommended
Product: HP EliteBook x360 1030 G4 Notebook PC

Dear HP Support,

I am experiencing issues with the touchscreen and touchpad buttons on my HP EliteBook X360 1030 G4 (Windows 11 version 23H2 64-bit). The touchscreen and touchpad buttons have stopped responding, although the touchpad itself and keyboard are working properly.

Steps I have already taken include:

  1. Restarting the laptop.
  2. Updating and reinstalling the HID-compliant touch screen driver.
  3. Installing the Wacom AES Digitizer Driver and the Synaptics Mouse Driver from the HP support website.
  4. Running HP PC Hardware Diagnostics, which did not resolve the issue.
  5. Updating the BIOS to the latest version.

Despite these efforts, the problem persists. Could you please assist me with the following:

  1. Interpreting the results from the hardware diagnostics.
  2. Confirming if there are any other specific drivers I should install.
  3. Advising if there might be a firmware issue.
  4. Providing further troubleshooting steps or settings I might have missed.
  5. Clarifying the service options available for potential hardware repair or replacement.

Thank you for your assistance.

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