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ColeTheEskimo
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Trying to display video from HP Envy Notebook 13 on 2nd monitor via USB-C.

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HP Envy Notebook 13-ab0xx
Microsoft Windows 10 (64-bit)

Hi there, 

 

I recently purchased a HP V28 4K monitor, as I wished to use this as a second monitor (already have one connected to my laptop's only HDMI port). 

 

I have tried to connect this monitor to my laptop's USB-C port, but the monitor just states that there's 'no input signal'. 

 

Is this USB-C port not capable of video output? 

 

The monitor works fine, if I connect straight from the laptop's HDMI. All drivers are up to date. 

 

I even bought a HP Envy USB-C Hub, and tried the HDMI and Display ports from there, but still no joy. 

 

Should I give up and just try a HDMI splitter from the HDMI port (in which case, presumably I won't be able to achieve a 4K 60Hz image on the monitors?). 

 

TIA for any help / advice offered. 

 

ColeTheEskimo

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The_Fossette
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@ColeTheEskimo

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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ColeTheEskimo
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Hi The Fossette, 

 

Thank you for responding to my cry for help..!

 

My product number is: 1DL55EA#ABU

 

Further to the info that I provided originally; I have since tried a USB-C to DisplayPort cable (in Alt Mode), but this doesn't work either. Here's the link to that cable, which I thought may do the trick:

 

https://smile.amazon.co.uk/gp/product/B01E9RTEI8/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

I look forward to hearing from you, and to hopefully eventually being able to get my 2 HP products to talk to one another..!

 

Cheers, 

 

ColeTheEskimo

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The_Fossette
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@ColeTheEskimo

 

Thank you for the information.

 

The USB C port on your computer doesn't support display and you will not be able to connect a display to the port.

 

 

I hope that answers your question.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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ColeTheEskimo
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Hi The_Fossette, 

 

Thank you for clearing that up for me. Disappointing, but at least I now know not to waste any more time on that now. 

 

Do you know whether I can use a HDMI splitter instead (1 to 2), without losing much image quality? (I would like to get a decent picture on the 4K 60Hz 2nd monitor, though suspect that this will not be possible when using a splitter.


Please share your thoughts.

 

Cole The Eskimo

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The_Fossette
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@ColeTheEskimo

 

Yes, splitters are not suitable for high-resolution monitors.

 

Cheers!

The_Fossette
I am an HP Employee

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