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02-22-2021 07:32 AM
I recently purchased a HP V28 4K monitor, as I wished to use this as a second monitor (already have one connected to my laptop's only HDMI port).
I have tried to connect this monitor to my laptop's USB-C port, but the monitor just states that there's 'no input signal'.
Is this USB-C port not capable of video output?
The monitor works fine, if I connect straight from the laptop's HDMI. All drivers are up to date.
I even bought a HP Envy USB-C Hub, and tried the HDMI and Display ports from there, but still no joy.
Should I give up and just try a HDMI splitter from the HDMI port (in which case, presumably I won't be able to achieve a 4K 60Hz image on the monitors?).
TIA for any help / advice offered.
02-25-2021 09:09 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number of your computer.
Follow the steps in the below article to find the product details.
Look forward to hearing from you and you have a great day!
I am an HP Employee
02-25-2021 12:40 PM
Hi The Fossette,
Thank you for responding to my cry for help..!
My product number is: 1DL55EA#ABU
Further to the info that I provided originally; I have since tried a USB-C to DisplayPort cable (in Alt Mode), but this doesn't work either. Here's the link to that cable, which I thought may do the trick:
I look forward to hearing from you, and to hopefully eventually being able to get my 2 HP products to talk to one another..!
03-02-2021 11:12 AM
Thank you for the information.
The USB C port on your computer doesn't support display and you will not be able to connect a display to the port.
I hope that answers your question.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
03-02-2021 01:57 PM
Thank you for clearing that up for me. Disappointing, but at least I now know not to waste any more time on that now.
Do you know whether I can use a HDMI splitter instead (1 to 2), without losing much image quality? (I would like to get a decent picture on the 4K 60Hz 2nd monitor, though suspect that this will not be possible when using a splitter.
Please share your thoughts.
Cole The Eskimo