Two-finger scroll not working on Pavilion 14 clickpad

[vcwright]

Hi there

The two-finger scroll function has stopped working on the clickpad of my Pavilion 14 laptop. Other than this, the clickpad is working fine (pointer movement and single/double click both working).

I followed the link from the Virtual Assistant (https://support.hp.com/gb-en/document/c04648748) and tried checking the settings for two-finger scroll in the Touchpad/mouse settings - however, the tab 'Clickpad Settings' is just not there. I have also tried updating the driver (19.5.35.54), rolling back to an older driver (still no luck) and I have also tried uninstalling the clickpad and reinstalling, which also did not help. The Synaptics control panel seems to no longer be available and does not show up in my taskbar. 

This seems such a small thing but it is really impacting on my ability to easily use my device - can you please advise on how to fix?

Thanks in advance

[Echo_Lake]

@vcwright

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.