cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
186
Flag Post

Solved!

USB-C 3.1 gen 1 to HDMI monitor?

HP Recommended
Pavilion Gaming 15-ec0000na
Microsoft Windows 10 (64-bit)

Hello,

 

I am using HP Pavilion Gaming - 15-ec0000na / Windows 10 Home, 64-bit, version 1909 (build 18363.836) with built-in AMD Radeon Vega 8 and NVIDIA GeForce GTX 1050.

 

I am trying to connect two external monitors (Iiyama ProLite E2008HDS and HP Compaq LA2306x both with VGA D-SUB and DVI-D inputs - HP should have DisplayPort as well) to this laptop. I have bought two HDMI to DVI-D cables to connect those two monitors.

 

As this laptop has only one HDMI output I have also bought USB-C to HDMI / USB-A / USB-C adapter on ebay to connect second monitor.

 

My question is - does this type of USB-C support video signal? Because I am only able to run one external monitor at time. Both HDMI to DVI-D cables work fine.

 

usbc1.PNGusbc2.PNG

 

This is what I have found in manuals.  According to first statement it SHOULD work, otherwise it is very misleading and I have spent unnecessary money for adapter.

 

 

Thank you 🙂 

3 REPLIES 3
Highlighted
Level 19
Level 19
83,996 83,887 10,562 22,647
Message 2 of 4
Flag Post
HP Recommended

@MikulasL 

 

Manual is for the whole series with MANY different models/products (from ec0000aa to ec0999zz). Your machine is an HP Pavilion Gaming - 15-ec0000na, its specs

 

        https://support.hp.com/au-en/document/c06502401

 

Which clearly says

 

      1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate)

 

Therefore USB-C to HDMI won't work. The first statement is available for other model(s) from same series.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for answer 🙂

 

Maybe HP could be more clear in manual to not confuse users.

 

Also, as I am not hardware expert I would assume that DATA transfer IS for video transfer. What else it would be for? 

 

From my point of view USB-C was either for power supply, data transfer or both. For my needs DATA transfer was good enough.

 

 

Could you please suggest another solution how to connect second monitor? 

 

My only option is probably use USB-A to DVI-D or HDMI adapter.

 

BUT would USB-A work? I am not sure about anything now 😞

 

I do not want to buy expensive docking station as I have quite cheap second hand monitors.

 

 

Thank you.

Reply
0 Kudos
Highlighted
Level 19
Level 19
83,996 83,887 10,562 22,647
Message 4 of 4
Flag Post
HP Recommended

@MikulasL 

 

For your machine,  you need a DisplayLink Certified dock if you wish to connect 2 external monitors (3, including screen of machine).

 

Please enter your requirement on the following link and it will find for you few options on market today including some HP products:


     https://www.displaylink.com/products/universal-docking-stations


or try following HP docks


     https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358


My pick for productivity and few more years down the track:

     HP USB-C/A Universal Dock G2


Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation