cancel
Showing results for 
Search instead for 
Did you mean: 
wow08816
Level 2
17 9 1 0
Message 11 of 15
Flag Post
HP Recommended
I have the 2016 x360 15t.  I tried the Plugable dock ULTC4K and it did not work at all.  USB C, HDMI & VGA interfaces all failed.  I returned the dock the same day for refund.
 
Thanks anyway.
0 Kudos
spectored
Level 1
7 6 0 0
Message 12 of 15
Flag Post
HP Recommended

The info from wow... he has a 2016 15" x360, and yes it does not behave as my late 2017 version, suggests that HP engineers were probably pushed and pulled by HP design specs, cost restraints, and whatever for every  iteration of this computer after they went to the 8th generation Kaby lake.  Their official excuse appears to be we didn't warrant such level of service because we weren't business customers.

I bet those engineers are laughing at us while we're asking "mr robot" why there is no outward functionality of this model.

Did they really have to disable the alt-c (HDMI) when users plugged in USB 3.1 to increase functionality (a dock)?

No, but  unless you use the HDMI port on the computer, there is no support for docking HDMI via displayport.

I still assume that my computer will not drive two monitors over displaylink, but I haven't tested it (Hardware decision).

 

And pterabyte, how could usb-c not charge your computer?  The brick has a usb-c terminus!  My made up stuff is that unless minimum wattage is provided at the proper voltage, HP software rejects the input but if sufficent says "bad boy, this is not an HP brick".

0 Kudos
spectored
Level 1
7 6 0 0
Message 13 of 15
Flag Post
HP Recommended

Narco,

Good luck with a return.  If you really like the machine, you could insist on the 2018 version, because I believe they're fixed all the **bleep** (I hope).

0 Kudos
Pterobyte
Author
New member
4 3 0 1
Message 14 of 15
Flag Post
HP Recommended

@spectored wrote:

 

 

And pterabyte, how could usb-c not charge your computer?  The brick has a usb-c terminus!  My made up stuff is that unless minimum wattage is provided at the proper voltage, HP software rejects the input but if sufficent says "bad boy, this is not an HP brick".


I didn't say the USB-C does not charge the computer.  The USB-C dock does not, it has 60watt power supply while the usb-c brick that comes with the computer is a 90watt power supply.  The USB-C does functions otherwise with the dived and drives dual monitors like a dock should, it just won't charge the laptop when turned on.  It does charge it when turned off, albeit slower than the 90wall brick but that is pretty usless. 

 

If you want to use external monitors, the USB-C dock works but have to plug in the dock and the 90watt usb-c charger at the same time.

0 Kudos
Stevieb15
New member
1 1 0 0
Message 15 of 15
Flag Post
HP Recommended
It looks like the issue isn’t fixed on the 2018 model. I’ve just bought the Spectre 15 Vega M model with 8th Gen I7 with the Omen EGPU. The Thunderbolt connection works fine for games but the laptop refuses to charge. I contacted support and they reckon it’s because the laptop charger is 150w on this model and TB3 can only deliver 100W. I argued it should still charge albeit at a slower rate. They disagreed. The message I get basically says a higher powered charger is needed. I’m interested if anyone knows if there is a way to disable this message in Windows or is it triggered at bios level?

I’m going to keep the laptop but it is a pain having to plug both TB3 and Power cables in.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation