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- USB-C Dockingstation for Elitebook 850 G5 not working?

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03-04-2024 12:30 PM
I own a HP EliteBook 850 G5 which has according to the documentation a "Thunderbolt (USB Type-C connector)". The HP System Information also shows the following:
Can I use the Thunderbolt (USB Type-C connector) with a standard general Docking station? So far I used tried two non HP one (One from Lenovo and one from Dell, because I could borrow these from a workmate) however both aren´t working (but the Lenovo Laptop is working on the Dell Dock and the Dell Notebook on the Lenovo Dock).
So for me it looks like the "Thunderbolt (USB Type-C connector)" is not working like I would expect it or I´m missing some BIOS settings or some drivers maybe. Or do I need a special USB-C Dockingstation from HP? I know the device has a own Dockingstation, however I would prefer a USB-C dock which can also be used with a possible newer HP Notebook I will order soon.
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03-04-2024 01:23 PM
I banhien, no I haven´t tried the HP Dock so far as I need to order that one. I was a little bit afraid to order it only to test if its working or not. However when you say its working then I think its safe to do so.
By the way I think i found a workaround to my issue. It looks like the problem lies in the Thunderbolt Security Levels which can be adjusted in the Bios. Initially it was on "User Authorization" and after I changed that to "No Security" its working as expected. Normally when using "User Authorization" I would expect a popup in Windows to trust the device, however that wasn´t coming up. Same is true for the "Secure Connection" option which I could use to trust the dock.
So with "No Security" its working, however that´t a very limited security then. Better would be "User Authorization" or "Secure Connection". Any idea why a expected popup didn´t comes up in windows? Or do I need to configure that somewhere else?
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂
P.S.
I am a volunteer and I do not work for, nor represent, HP
03-04-2024 12:35 PM
@BastianW wrote:.... So far I used tried two non HP one (One from Lenovo and one from Dell, because I could borrow these from a workmate) however both aren´t working (but the Lenovo Laptop is working on the Dell Dock and the Dell Notebook on the Lenovo Dock)...
Have you tried HP USB-C G5 (5TW10AA) Dock yet. Your computer and the HP USB-C G5 dock is fully compatible. I don't know Dell and Lenovo docks therefore I can not comment on them.
Regards.
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03-04-2024 01:23 PM
I banhien, no I haven´t tried the HP Dock so far as I need to order that one. I was a little bit afraid to order it only to test if its working or not. However when you say its working then I think its safe to do so.
By the way I think i found a workaround to my issue. It looks like the problem lies in the Thunderbolt Security Levels which can be adjusted in the Bios. Initially it was on "User Authorization" and after I changed that to "No Security" its working as expected. Normally when using "User Authorization" I would expect a popup in Windows to trust the device, however that wasn´t coming up. Same is true for the "Secure Connection" option which I could use to trust the dock.
So with "No Security" its working, however that´t a very limited security then. Better would be "User Authorization" or "Secure Connection". Any idea why a expected popup didn´t comes up in windows? Or do I need to configure that somewhere else?
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂
P.S.
I am a volunteer and I do not work for, nor represent, HP
03-04-2024 01:39 PM
The reason I said they are compatible because they are on my desk now and I'm using them everyday.
Regards.
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03-14-2024 05:05 AM
Ah ok thanks. I will keep that in mind when i need to choose a dockinstation which fits for the whole setup on my desk :).
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂
P.S.
I am a volunteer and I do not work for, nor represent, HP