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‎09-25-2020 10:49 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy laptop, prod #: 1KT13UA#ABA. When connect the laptop to an HP 24" external monitor via a usb-c to VGA adapter, the screen is blurry/out of focus.  I use the same adapter connecting a Dell laptop to the same HP monitor without any issue.  Please advise on solution.

2 REPLIES 2

‎09-25-2020 05:54 PM

HP Recommended
@guyfromthesouth wrote:

....When connect the laptop to an HP 24" external monitor via a usb-c to VGA adapter, the screen is blurry/out of focus.  ...

@guyfromthesouth 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c05787837

 

Well, I don't know your Dell machine but definitely its USB-C port is different with your machine USB-C port. Looks like your monitor is very old. Does it have Display Port (DP) ? If yes, please use USB-C to DP cable.

 

Regards.

BH
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‎09-25-2020 06:24 PM - last edited on ‎09-25-2020 06:27 PM by

HP Recommended

wow ... I didn't expect this is the solution provided by an HP expert level 19 (whatever level 19 meant).  Isn't usb-c port an industry standard?  Why HP provide a usb-c port different from others.  Obsolete monitor?  What makes you made such an assumption?  It's an HP N246V with HDMI, DVI and VGA connectors.  Can you define an 'old HP monitor', any HP monitor without a DisplayPort , and I don't believe it's call "Display Port"? Check out the definition from Wiki (https://en.wikipedia.org/wiki/DisplayPort).

 

 

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