I am trying to connect my laptop to a second external monitor (Asus VP228HE monitor)through the usb type c using a USB C to HDMI cable (4k @ 60Hz - Thunderbolt 3). Laptop does not recognize monitor stating Unknown usb device(port reset failed).
What are the functionalities of the USB type C of my 15-cs3223ng Pavilion laptop? Just for storage ?
Will buying another type of cable solve the problem and let me connect to my monitor?
Any other possible solution (maybe using a VGA cable or one of the 3.1 USB ports)?
It says it has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode therefore you can't use it to connect to an external monitor with/with out adapter/hub.
BH *** **Click the KUDOS thumb up on the left to say 'Thanks'** Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".