Unablè to disable screen saver

[Ankitca]

I am unable to disable screen saver as when i click on screen saver setting it not open .I tried to disable by going to lock screen and control panel setting but as soon as i click on screen saver setting it does not open 

I am unable to do work as after every 5 min if i touch my keyboard or touchpad screen saver actiates and it also not closes  by one touch it take time to reactivate my screen i have to press the power button many time to come to original screen 

Please help

[sandytechy20]

@Ankitca

Welcome to HP support community.

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Cheers.

[Ankitca]

https://drive.google.com/file/d/12N8GNP-qr7lmghG-xFb2rt87RKs7S2ZQ/view?usp=drivesdk

As you can see in video my screen automatically off after every minute and screen saver after some time come and take time to come to original screen 

And when i go to control panel or personalize tab to off screen saver nothing happens

Also new tab take time to create new folders

Please fix the issue ASAP

 Os name ms windows 10 home single language 

Version 10.0.17763 build 17763

Model HP LAPTOP 15-da0xxx

Processor intel (r) i3-7100u 2.4Ghz

[Riddle_Decipher]

@Ankitca You may want to remove the restrictions from the google drive, can't access it I'm afraid, that said, screen savers only appear when the device is left idle for a certain amount of time as opted by the user and supposedly goes away when the cursor is moved, this phenomena you've described is not looking like a screen saver, perhaps, you should check if this happens when you boot the device into safe mode: click here for details on how to access it.

Keep me posted, 

And good luck!

[Ankitca]

I have removed the restrictions on google drive you can see that how irritating my lap works i have done everything is there any way like team viewer or other through which you can access my screen?

[Riddle_Decipher]

@Ankitca Just saw the video, you were right, that is a screen saver, however, ti is quite strange that it appears while you are using the device, that said, please follow the below steps to turn off screen saver and check if it works:

Step 1: Open Registry Editor. To do so, type Regedit in Start menu or taskbar search box and then press Enter key. Registry Editor can also be launched by typing Regedit in Run command box and pressing Enter key.

Step 2: In the Registry Editor, navigate to the following key:

HKEY_CURRENT_USER\Control Panel\Desktop

Step 3: On the right-side, look for the entry named ScreenSaveActive, double-click on it, and set the value to 1 (one) to enable screen saver and make it 0 (zero) to disable.

Note that if the ScreenSaveActive string value doesn’t exist, right-click on the empty area, click New, click String Value and name it ScreenSaveActive.

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:322756

How to back up and restore the registry in Windows

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[Ankitca]

Sorry but same problem unable to open registry editor by any method as mentioned by you as i click no response by system 

Problem seems same like screen saver settings as i click setting nothing happens no response from system

[sandytechy20]

@Ankitca

Backup your data and perform a system reset on the computer.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.