Unable to enter pipe character on Elitebook Ultra G1q ARM laptop

[dithimp]

Hi,

I was recently loaned an HP Elitebook Ultra G1q 14 inch laptop with ARM Snapdragon processor to try. The laptop has a UK keyboard layout but unlike some laptops, the pipe or vertical bar character | doesn't have a separate key, instead it's on the L key (see picture below).

Looking at other posts such as, Solved: How do I use the pipe symbol (vertical line) on an HP Envy x... - HP Support Community - 775..., I should be able to enter the character using Shift+Fn+L or Fn+Shift+L but this just enters the same character as with Fn+L i.e. \. AltGR+L also doesn't work (it doesn't produce any character). The pipe character is on the on-screen keyboard but that keyboard layout doesn't match the physical keyboard. The keyboard layout in Windows is set to United Kingdom QWERTY; I tried QWERTY extended but that didn't help.

The laptop was reset (windows reset PC) before it was passed to me, could this have done something to the keyboard layout? The HP Image Assistant tool doesn't seem to have any recommendations in terms of missing or old driver versions. Not sure if it helps but the HPIA tool shows the Keyboard Type under BIOS Settings to be: US5 (Europe KB).

Any suggestions are welcome?

Many thanks

[Garp_senchau]

Hi @dithimp,

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

 I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

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