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‎09-02-2020 05:36 AM

HP Recommended
Product: Notebook 15 dy1078nr
Operating System: Microsoft Windows 10 (64-bit)

I purchased this laptop from BJ's on Saturday.  Google Earth and PokerStars both sent a message stating that the video card is outdated. I suppose that I did not check the specification for the video card on this laptop, assuming that if I was buying a new laptop, it would not have an outdated video card.  Will HP replace the outdated video card by sending me one that is not since I just bought this laptop?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2020 09:33 AM

HP Recommended

@timb925 

The problem is that laptops do NOT use Video "cards", so there is no card HP can send you for your laptop.  Instead, they use video chipsets that are soldered to the system board and, therefore, are not replaceable.  So no, there is no way to get an updated video "Card".



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎09-02-2020 09:33 AM

HP Recommended

@timb925 

The problem is that laptops do NOT use Video "cards", so there is no card HP can send you for your laptop.  Instead, they use video chipsets that are soldered to the system board and, therefore, are not replaceable.  So no, there is no way to get an updated video "Card".



I am a volunteer and I do not work for, nor represent, HP
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