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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎12-20-2020 04:46 PM

HP Recommended
Product: HP Notebook - 15-db1973cl

Hello i bought my laptop from Sam's club and it recently got damaged and has a broken screen needs to be replaced. The laptop came with accidental damage protection included 2 year warranty but it turns out it is expired even tho i bought it this year and Sam's club told me to contact hp but i do not know how to contact hp i tried using the virtual agent but it just told me my warranty was expired i don't know what to do and i need my laptop fixed quickly.

2 REPLIES 2

‎12-21-2020 02:18 PM

HP Recommended

@Da25

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎12-21-2020 08:58 PM

HP Recommended

Ok

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