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Da25
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Message 1 of 3
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Warranty issue

HP Recommended
HP Notebook - 15-db1973cl

Hello i bought my laptop from Sam's club and it recently got damaged and has a broken screen needs to be replaced. The laptop came with accidental damage protection included 2 year warranty but it turns out it is expired even tho i bought it this year and Sam's club told me to contact hp but i do not know how to contact hp i tried using the virtual agent but it just told me my warranty was expired i don't know what to do and i need my laptop fixed quickly.

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Da25

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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Da25
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Message 3 of 3
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Ok

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