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‎02-12-2022 12:58 PM - last edited on ‎02-12-2022 03:07 PM by Retired

HP Recommended
Product: HP Pavilion 14-dh1000 Convertible x360 PC series (6UR24AV)
Operating System: Microsoft Windows 10 (64-bit)

I've tried Tiergrade UCN3270 hub, and Utechsmart 11-in-one hub, both are USB-C hubs, and neither will connect desktop monitors for my new HP Pavilion x360 computer.  Do i need a different hub, a driver download, or what?  Any help would be most appreciated.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2022 03:11 PM

HP Recommended

@Dennis1Barnes 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c06917081

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with/without hub/dock/adapter

You can connect ONE external monitor using HDMI port.

 

Regards

BH
***
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4 REPLIES 4

‎02-12-2022 03:11 PM

HP Recommended

@Dennis1Barnes 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c06917081

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with/without hub/dock/adapter

You can connect ONE external monitor using HDMI port.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎02-14-2022 04:39 PM

HP Recommended

thank you!

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‎02-22-2022 04:26 AM

HP Recommended

I have the same problem with my HP 250G 8 Notebook.

 

Could I perhaps use a USB to HDMI Converter like this to solve the problem and connect a second HDMI Monitor?

https://www.conrad.de/de/p/digitus-da-70841-hdmi-usb-3-2-gen-1-usb-3-0-adapter-1x-usb-3-2-gen-1-stec...

 

There are also some USB hubs sold specificly  for a USB 3.2 Gen1 Type C  port as host- could they work?

https://www.reichelt.de/dockingstation-usb-3-2-usb-c-hdmi-vga-microsd-sd-logilink-ua0383-p312136.htm...

 

Thanks a lot

 

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‎02-22-2022 04:29 AM

HP Recommended

sorry- wrong link for the USB Adapter.

 

this oneis for USB C

https://www.conrad.de/de/p/digitus-da-70838-1-hdmi-usb-adapter-1x-usb-3-2-gen-1-stecker-c-usb-3-0-1x...

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