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HP Support Agent
HP Support Agent
18,907 18,895 1,250 1,913
Message 11 of 13
89
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HP Recommended

When I Close the Cover Does the Notebook Not Sleep !?

@webipsum,

 

I recommend you contact support and will assist you in this regard.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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webipsum
Level 1
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Message 12 of 13
81
Flag Post
HP Recommended

When I Close the Cover Does the Notebook Not Sleep !?

@The_Fossette

As the product has been discontinued, I cannot go through item 3.
It is unfortunate!
Grateful for the return.

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HP Support Agent
HP Support Agent
17,795 17,704 1,018 1,121
Message 13 of 13
56
Flag Post
HP Recommended

When I Close the Cover Does the Notebook Not Sleep !?

@webipsum

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation