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When I Close the Cover Does the Notebook Not Sleep !?
11-12-2019 08:36 AM
I recommend you contact support and will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee

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When I Close the Cover Does the Notebook Not Sleep !?
11-12-2019 04:42 PM
As the product has been discontinued, I cannot go through item 3.
It is unfortunate!
Grateful for the return.

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When I Close the Cover Does the Notebook Not Sleep !?
11-13-2019 03:19 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
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