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HP Recommended
HP 15.6 inch Laptop PC 15-e2000 (2J4V7AV)
Microsoft Windows 11

When I try to fill in forms, that have a down arrow to select an answer, they just flash, and I can't see them long enough or I'm unable to choose.  Also when scrolling to the right, and trying to click on the final arrow to see more, the screen scrolls back to the left to the beginning of the line.   How do I stop this from happening?  I'm using a mouse via USB as I'm not comfortable with the touchpad.  The mouse is on a mousepad, which I place above the keyboard on my laptop.  

3 REPLIES 3
HP Recommended

@LornaB 

 

Welcome to the HP support community.

 

I understand that the screen scrolls on its own, I am glad to assist you.

 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on device manager, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

  

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

1.   Click on Start and type ‘Device Manager’. 

2.   Click Device Manager. 

3.   Click + sign next to Mouse. 

4.   Right-click on mouse entry and choose "uninstall". 

5.   Restart your computer. 

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I don't have the option to tick MS compatible  scroll   only.  I also can't attach a screenshot to show the Mouse buttons window.

HP Recommended

@LornaB 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.