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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: White cross on background of images, text boxes, etc

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10-04-2019 10:09 PM - edited 10-04-2019 10:21 PM
Hello,
I have white cross on background of images. This is same problem to this old problem published on Microsoft forum .
For example, panels in HP Support assistant are all crossed out.
I updated the graphics card drivers and the problem has been solved, but after some time the crosses reappear.
I tested a laptop with multiple antivirus programs and nothing was found. I can't find info about such a virus.
How to fix this? Thanks for help.
Mark
10-16-2019 04:54 PM - edited 10-16-2019 04:55 PM
problem might by fixed by installing Intel Graphics driver version 26.20.100.7212.
https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers
Hewlett Packard needs to get in touch with Intel and see if they can produce a customized 26.20.100.7212 Intel display driver for affected HP computers.
11-12-2019 01:07 PM
I have this same exact issue and tried the Microsoft forum fix that was from an old thread. Neither resetting Internet Explorer or updating my graphics drives has fixed the issue. I have yet to see a solution posted and nothing that I have done has made a difference. The issue persists.