White horizontal 'static' lines/screen moving a little bit

[CVxx]

So, I literally bought this laptop today. (HP Envy Notebook 15-as106nb)

I had the same issue the day before since I bought it the first time yesterday.
I've had to return it to the store and get another one thinking it wouldn't have the same issue since it's basically brand new.

When watching videos on Netflix, youtube,... sometimes, a white 'static' line appears for like a second and then disappears again. I get it like, once every 20 mins or so? 
Or, I've also experienced that the screen would just move about less than an inch for a second as well and then returning to normal. I must say I haven't seen the lines appear while opening the internet for example.

Since it's new, and happened twice with two different laptops (the same type), I don't think it's just my bad luck.

Thanks in advance 🙂

[A4Apollo · Accepted solution]

Hey there! @CVxx, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

As you mentioned you get horizontal 'static' lines on the display.

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

Uninstall the graphics driver from device manager and install the latest drivers and BIOS from the links below.

Update the graphics driver using this link.

Also, update the BIOS using this link.

You can try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Refer this article to further troubleshoot display issues with your PC.

If the issue still persists after trying out the steps. It is a hardware issue with your PC, please contact HP support for service options.

Link to contact HP.

Let me know how it goes!

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[CVxx]

Thanks for the reply 🙂

It came straight out of the box and the first thing I checked was the videos to see if the lines were there (which was a yes)

So no, I hadn't made any changes in the software/hardware.

After updating the BIOS the lines clearly disappeared. However, now, the screen skips/stutters for like a few milliseconds.

Still, I am very thankful!

[A4Apollo]

@CVxx, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned after updating BIOS you see the screen skips and stutters for few seconds.

Did you try updating the graphics drivers from the links from my previous thread?

Also, update the other drivers on your PC using HP support assistant and check if it helps.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

Happy Weekend! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!