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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-11-2019 11:57 AM

HP Recommended
Product: Pavilion 15-AU103TX

Product name is HP Pavilion 15-AU103TX

1 REPLY 1

‎11-14-2019 04:40 AM

HP Recommended

@chocotop,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the display is flickering, and the computer shuts down randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did this happen after a recent Windows update? If so, could you try rolling Windows back to a restore point prior to the update?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then boot to BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue in the BIOS screen.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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