Windows Hello fingerprint option unavailable

[doe1955]

I purchased the HP 15-DY0013DX laptop yesterday at Best Buy and it's advertised as having a fingerprint reader. It came with Windows 10 S installed but I switched it over to just Windows 10. Didn't care for the restrictions associated with S. My problem is in settings under sign-in options Windows Hello Fingerprint says 'this option is currently unavailable, we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. The Windows Hello Face is saying the same thing and I know for a fact that I have a webcam. I checked the device manager and there is no entry for biometrics. Can anyone help with this?

[Riddle_Decipher]

@doe1955 Welcome to HP Community!

I suggest you go through the below steps for details on using the Windows hello feature:

For more details, visit page. 44 Chapter 8 Securing your computer and information of the user guide by clicking here

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[doe1955]

I already followed the instructions you provided but as I stated initially under sign-in options Windows Hello Fingerprint says 'this option is currently unavailable, we couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint.' I have also gone into the device manager and there is no entry there for biometric devices.  The description on the Best Buy website says the laptop has a fingerprint reader. I am wondering if that is an error in the listing or if it's that the components are missing from the laptop.Best Buys descriptionManufacturer specs   

[Riddle_Decipher]

@doe1955 I don't see a fingerprint reader on the product specifications as per the HP documentation either, you may click here to verify

That said, if you were assured a fingerprint reader by best-buy and haven't received it as such, I suggest you contact them to inquire about the same.

Let me know how that goes.