Solved: active pen for Spectre x360 15 - Page 2 - HP Support Community

ricksum · ‎02-25-2016

Hi there,

I ended up on the HP website going support -> Software and Drivers

then entering the machine model in the search box

then selecting the specific model.

in the list of available downloads was the firmware driver.

The bad news is that I have just tried this and connot find the driver any more.

I fear that I had installed the driver in a fit of enthusiasm before the pen arrived, so I dont know whether the issues you are seeing were resolved by the firmware update or not.

with regards

Richard

erico · ‎02-25-2016

I am also unable to locate the firmware update.

Since your pen is recognized by the touchscreen, I suggest you go to the control panel.

In the search box type in Pen.

Click on the Calibrate the screen for pen or touch input.

Calibrate your active pen.

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kl281071 · ‎02-25-2016

it won't let me calibrate as it won't/can't register the pen input.

the "circle" appears on ghe screen when i place the pen on the screen

jjh42 · ‎02-25-2016

the pen/screen calibration fix is a dead end. I've tried that and a dozen other prescribed fixes by HP and Microsoft. The only thing that fixed the problem was the firmware driver, which appears to have been recalled. Maybe because the executable failed to install, unless you unzipped/extracted and manually ran the batch file. Hopefully they'll re-release a fixed driver file soon.

But I can confirm, that firmware driver fixed my problem and that nothing else did.

kl281071 · ‎02-25-2016

can i get a copy of the firmware then or do you know i can get it?.

my laptop is

HP Spectre x360 - 13-4102tu

Model #: N8L41PA

erico · ‎02-26-2016

I will ask my internal contacts if it can be made available.

@ricksum

It was already there. Use the following url.

ftp://ftp.hp.com/pub/softpaq/sp69001-69500/sp69037.exe

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Jeff-MA · ‎02-27-2016

I contacted HP support almost a month ago about this. It has been escalated to 3rd level and was told today that engineers are still working on it.

So HP still doesn't have a working solution for the 15" model. Both Dell and HP stylus work fine on 13" models. Dissapointing to see that HP has released a new Spectre X360 model without even testing stylus operation.

kl281071 · ‎02-28-2016

@erico wrote:
I will ask my internal contacts if it can be made available.

@ricksum
It was already there. Use the following url.
ftp://ftp.hp.com/pub/softpaq/sp69001-69500/sp69037.exe

thanks for that.

it didn't work. it installs and tells no there is no "link".

I have just found out that if i press the screen VERY VERY HARD, then it accepts the pen commands. (selecting fields or tabs is very good and sensative, but it won't register the command

Jeff-MA · ‎02-28-2016

HP posted a new firmware that actually works now. The file is sp74836.exe available on HP driver web site listed as "HP FHD Touchscreen Controller Firmware". My Dell Venue Active Stylus is now working perfectly.

kl281071 · ‎02-28-2016

@Jeff-MA wrote:
HP posted a new firmware that actually works now. The file is sp74836.exe available on HP driver web site listed as "HP FHD Touchscreen Controller Firmware". My Dell Venue Active Stylus is now working perfectly.

hey bud,

I can't find this file. Do you have a link you can post here?. I have the model HP Spectre x360 - 13-4102tu

active pen for Spectre x360 15

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