• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-07-2022 11:39 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L1AV)
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have such a problem. I got error amdwddmg in the event log. How can I fix it?

Возникла проблема с запуском устройства PCI\VEN_1002&DEV_1638&SUBSYS_8912103C&REV_C5\4&2feae042&0&0041.

Имя драйвера: oem111.inf
GUID класса: {4d36e968-e325-11ce-bfc1-08002be10318}
Служба: amdwddmg
Нижние фильтры:
Верхние фильтры:
Проблема: 0x0
Состояние проблемы: 0xC00000E5

Category:
4 REPLIES 4

‎08-07-2022 12:28 PM - edited ‎08-07-2022 01:13 PM

HP Recommended

Hello @arbbby 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

This error comes from <amd radeon graphics> card, so we will have to repair now...

 

Try ...

 

(1) Remove <all> graphics drivers/artefacts with Display Driver Uninstaller DDU

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

(2) Uninstall OMEN Gaming Hub SDK Package

 

(3) Update BIOS

HP Consumer Notebook PC BIOS Update

F.16 Rev.A13.0 MBMay 18, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(4) Reboot

(5) Let BIOS be installed until it's completely done !

(6) Install/Update

AMD High-Definition Graphics Driver

27.20.21001.28003 Rev.A733.9 MBJul 22, 2021Download

 

(7) Reboot

(8) Install OMEN Gaming Hub SDK Package

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(9) Reboot and test <graphics card> again. Start gaming ...

(10) Please report your results

Was this reply helpful? Yes No

‎08-07-2022 01:01 PM

HP Recommended

It did not help

Was this reply helpful? Yes No

‎08-07-2022 01:14 PM

HP Recommended

Did you follow (1) to (9) ?

Was this reply helpful? Yes No

‎08-08-2022 04:50 AM

HP Recommended

This sounds like a serious hardware problem !

 

HP warranty valid -> Contact HP Support for service repair

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.