blank screen

[supa12]

Anytime I use the mouse pad on my hp notebook 15-dy1025nr the screen goes blank. I can use the touch screen and the computer works just fine but not when I use the mouse keypad. I've also connected my computer to the tv and tried to use the mouse pad which worked. It's clear as day on the tv but still blank while connected to the tv and using the mouse pad.

[Rainbow23]

Hi @supa12,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing mouse pad issues with your HP Notebook.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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