bottom left corner of the screen is popping out

[Lina15]

Hp Envy 360 Screen hinge brokenHp  Envy360 screen is popping out, I can see the inside! I bought my PC 2 years and 6 months ago, and after a few months I noticed that whenever I charge it, it overheats to an extent that you feel its about to explode, while that did not happen, the screen is now coming apart and when opening and closing the PC I hear a cracking noise.  It was not dropped or hit...From what I have read, this seems to be a very common problem with HP envy laptops, poor design or manufacturing? For such a high cost one would expect high quality manufacturing, unfortunately this is clearly not the case.  Customers should not be repsonisble for fixing this defect out of their own pockets.

[A_Gayathri]

Hi @Lina15,

Welcome to the HP Support Community

I understand you are facing an issue with your laptop bottom left corner of the screen is popping out. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[A_Gayathri]

Hi @Lina15,

Welcome to the HP Support Community

I understand you are facing an issue with your laptop bottom left corner of the screen is popping out. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lina15]

Dear Gaya

I did not receive any private messages?  the envelope Icon was not even blue, still I checked and it was empty

[A_Gayathri]

Hi @Lina15,

Welcome to the HP Support Community, I am sending a private message.

I understand you are facing an issue with the bottom left corner of the screen popping out. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[Lina15]

I contacted HP support, and was told that I will need to cover the cost of repairs since my warranty expired last year.  My laptop cost me 1200 USD, and after a little over 2 years my screen is coming apart, when most complaints about HP Envy 360 Convertible are related to screen hinge breaking within the first 2 to 3 years,  HP should take responsibility and recall the Laptops to fix this defect or cover the cost of repair.

[sandytechy20]

@Lina15

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.