close lid of laptop, computer sleeps then restarts without me opening the lid

[Mullin4414]

when i first go the laptop a year ago it worked perfectly but then randomly, without changing any settings, now when i close the laptop insted of going to sleep like it should, it restarts and just remains on while the lid is closed, killing my battery.  i have tried several thing, including a reset to defult BIOS and updating drivers, please help i just want my computer to go to sleep and stay asleep when i close the lid, this is something it should just do by defult

[Echo_Lake]

@Mullin4414
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue:  

- On the Desktop, right-click on This PC and select Properties

- On the left, choose Device Manager

- Click the arrow next to Display Adaptors to expand that category

- Right-click on Intel(R) HD Graphics Family and select Update Driver Software...

- Choose the option to Search Automatically for Updated Driver Software

- Your computer should find and automatically install the updated driver

- After the installation is complete, restart your computer

Also, Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Mullin4414]

i appreciate the attempt but i have already updated these drivers befor i did the BIOS update and when i try to update them again they are already current, also no windows update  available, and hp updates are all done, any other suggestions ?

[Echo_Lake]

@Mullin4414
 

Let's try the system factory reset and check. Click here 

Note: Please back up all personal files and read all caution statements before performing a system recovery.

Keep me posted for further assistance.