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HP Recommended
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Microsoft Windows 10 (64-bit)

I have generic hp pavilion I think, I have not man handled my laptop but I have picked it up and put it down with one hand and this was too much for it to bare? I now have a hair line crack running from the one the jacks down to the bottom of the case about 3 to 4 inches in total, my screen has also started to flicker occational and does it to the task manager as well. I think this occurs because of the cracked case.  My laptop is only a year and a half old, pathetic! So will any of this be covered by my extended warranty?

1 REPLY 1
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@lafenrir 

 

The battery might be swollen / distended.  If that is the case, the condition does put strain on the case and other components.

 

Because you have a warranty,

and / or

Because the battery MIGHT be on a recall list:

 

The best and fastest option to ask for help with warranty service is at HP Technical Support.

 

Why should you contact HP?

  • Our community can offer opinions; we do not speak for HP.
  • We cannot authorize warranty service.
  • We cannot interpret your contract beyond asking that you read about your coverage and options.
  • We can, when it is necessary, forward a request on the behalf of a Community member.
  • Our methods of contacting HP are not direct:  The timeframe for a response is outside of our influence and control.

 

Recalls and Advisories

 

Product Recalls – Please READ

Open:  HP Replacement programs and product recalls

 

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

  • HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

 

  

“Everywhere” Contact Information - HP Technical Support

 

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 Select your region and follow the prompts

 

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UK

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Option - HP Support is on Facebook!

HP on Facebook

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

 

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.