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- Notebooks
- Notebook Video, Display and Touch
- crack on screen but display working|| touch screen

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09-05-2023 03:43 AM - edited 09-05-2023 04:02 AM
my hp pavilion x360 14inch 14-dy0000 screen has a crack
when i opened my device on one morning i found a crack on my screen on top left side and gradually it got spread till the bottom left
i became very panic about this as i havent dropped it or never dameged it. i used to handle it with care always, so i added screen protector to prevent further cracks and then touch stopped working on one side of the crack but there is no problem with display.
as i am a student i cant afford more money is there a way to just replace the glass on the display?
09-07-2023 01:23 PM
Hi @mahanthVADL,
Welcome to the HP Support Community
I understand you are facing an issue with your crack on screen . Not to worry I will help you to get a resolution to resolve the issue.
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.