cracked screen on spectre x360

[ms2016]

Any new update SomelOguh? What were you doing to fix this. HP isn't going to admit anything.

[KidMagician]

Is this only happening on the X360 Spectre 2015 model? Has anybody with the 2016 model (Ash Silver w/ copper trim) had a cracked screen problem, too?

[KirilCuparigov]

Yeah i had the same issue 😞

[KidMagician]

Thanks for your reply. I was hoping this would have been a resolved issue with the 2016 model, but I guess not.

Looks like HP lost another potential customer.

Lenovo Yoga 900, here I come!

[phead]

Add me to the list. Mine has a small crack that is spreading quickly. I'm very careful with all my electronics and have never had a problem with anything else. This is obviously a faulty design and HP needs to take responsibility for it. Has there been any update on a potential class action case? I will be pursuing small claims court unless HP customer service can resolve the issue for me. Waiting to hear from you HP customer care.

[KirilCuparigov]

Can you post a picture of the crack? We have had severall photos of cracks appaearing from the left down corner where the holder enters the screen...

[ms2016]

Please let me know how the small claims court goes. I have put in a complaint a BBB but am thinking about going to court myself.

[Grobbs]

Just to let people know, I did eventually get mine repaired by HP, but you have to be very persistant and patient.

Has taken me c 4 months.  

Just a word of advice - I would suggest you keep notes record of all contacts etc - I noticed the HP Support web systems have now changed and its difficult to even get a phone number without an in warranty system - mine went out of the warranty period during the 4 months and without paying for a chargeable call the support number is not straightforward to get, in fact it looks designed to dissuade people from contacting.  

[synaptics]

Hi guys,

i'm looking for the procedure to replace the touch screen+lcd panel from the aluminium lid.

i found some tutorial on youtube but not for this specific laptop that is slightly different than the others.

thanks

[Supraxo23]

So I spoke to the case manager and we agreed to have my laptop sent in, they sent me a box and I shipped it back. The case manager was somewhat helpful and accommodating although i can definitely tell that they acted like they were doing me a favor by paying for the shipping and doing all this. I was very persistent and relentless about making them fix my computer which is still in warranty btw. They sent me an email a day ago letting me know that they will replace the screen at NO CHARGE. Still waiting for it though.. fingers are crossed.