cracked screen on spectre x360

[HPSpectraTouch]

I have the same problem. I put the computer in the case provided, it was in my bag which also has a separate compartment for it... I do carry files and textbooks with it in my bag. I let wasn't dropped or the bag not handlers roughy. That night noticed a crack near the top middle (where the camera/microphone is)... it did spread over the next few eeeks but was still usable. I posted a message on here and unsuccessfully tried to contact HP. I then went over east at the end of the plane trip the crack had spread in every direction across the screen (still usable)... after the return flight home the whole screen was cracked. There was obviously a defected screen but it is not covered. I will not be buying a HP laptop again. I have had many printers in the past and revived great support. Not this time. Really really disappointed, have been without a laptop for a while now trying to sort it out.

[shane_metzler]

Try sending an email to the HP executive team, https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html,
Explain the situation and see what they say. I did and they are fixing my laptop for me. I did not carry mine in a bookbag nor with any textbooks. Mine sat on a desk which is different than your situation but it is still worth try.

[Lawyermomma]

I was put into contact with a customer service representative.  She was very helpful.  I explained the cracks on my screen and she asked that I send photos to her, which I did.  A couple of days later she was back in touch, telling me that it was a defect - the hinge was too tight, creating a stress (all three cracks emanated from the same spot on the bottom of the screen).  She sent me packaging to send the laptop back to HP for repair.

So far so good, and well handled.

[sylvie43]

add me to list also this seems to be a problem with spectre x360 hp should either recall or fix free of charge .Any one know what hp are doing about this problem.

[Carolpreethic]

My one month old HP Spectre X360 just suffered the same fate as apparently a lot of others here. A cracked screen on bottom left and touch is not working in that portion. My laptop is handled at a desk in office and a desk at home and I don't even rotate it to 360. I suddenly spotted it on my screen and have no idea when and how. This is clearly a manufacturing defect. Could someone from HP please help?

[shane_metzler]

Try sending an email to the HP executive team, https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html,
Explain the situation and see what they say. I did and they are fixing my laptop for me.

[Carolpreethic]

Thank you! I'll give it a shot..

[belayeratc]

Did your Spectre x360 crack directly on the hole to the right of the camera or did it crackto the right of the hole? Also is your model the 15.6" 4k display? I ask because I have a theory that the issue is due to the hinges on the larger models being too tight/whatever the latching mechanism is (magnets?), combine with the holes next to the camera cause the screens to break. Lastly, what sort of time-frame did/will it take them to get you back your computer?

Thanks!

[Lawyermomma]

Yes, it was the hinge.  HP is fixing my screen under warranty.  Mine started just to the left of the right hinge.  I had three screen-wide vertical cracks all emanating from the exact same spot.

and yes, it is the 15"4K screen, which made the crack that much more aggravating.  I paid for a super-duper screen, and it cracked within a few months.

Hopefully their fix will solve the issue.

[shane_metzler]

Belayeratc,

I have the 15 inch 4k screen and from looking at the crack it appears to have started from the hole to the right of the camera. HP told me to bring it to the Geek Squad at Best Buy because they are contracted to do all of the repairs however the Geek Squad said I would have to pay for it and that they do not do repairs for HP. I called my assigned representative back and he is sending me a new laptop. I have to return this one once the new one arrives. As for a time to fix it I was told approximately 10 days but alas Geek Squad refused to fix the screen.

I hope that helps!

Shane Metzler
Brainstorm Innovative Technologies, LLC