cracked screen on spectre x360

[Carolpreethic]

Thank you! I'll give it a shot..

[belayeratc]

Did your Spectre x360 crack directly on the hole to the right of the camera or did it crackto the right of the hole? Also is your model the 15.6" 4k display? I ask because I have a theory that the issue is due to the hinges on the larger models being too tight/whatever the latching mechanism is (magnets?), combine with the holes next to the camera cause the screens to break. Lastly, what sort of time-frame did/will it take them to get you back your computer?

Thanks!

[Lawyermomma]

Yes, it was the hinge.  HP is fixing my screen under warranty.  Mine started just to the left of the right hinge.  I had three screen-wide vertical cracks all emanating from the exact same spot.

and yes, it is the 15"4K screen, which made the crack that much more aggravating.  I paid for a super-duper screen, and it cracked within a few months.

Hopefully their fix will solve the issue.

[shane_metzler]

Belayeratc,

I have the 15 inch 4k screen and from looking at the crack it appears to have started from the hole to the right of the camera. HP told me to bring it to the Geek Squad at Best Buy because they are contracted to do all of the repairs however the Geek Squad said I would have to pay for it and that they do not do repairs for HP. I called my assigned representative back and he is sending me a new laptop. I have to return this one once the new one arrives. As for a time to fix it I was told approximately 10 days but alas Geek Squad refused to fix the screen.

I hope that helps!

Shane Metzler
Brainstorm Innovative Technologies, LLC

[Tnuk]

Just signed up so I could thank you guys.

If it wasnt for people like you,  I would now be stuck with two x360 4k laptops with egg shells for screens facing nothing but grief trying to get them fixed!

Hope you resolve your issues.

Any recommendations for an ultra class laptop with 4k screen and able to drive a 4k external screen? 

(Not hp of course!)

[SlimBrady]

At first I had thought that I was the only one to have experienced the faulty screen crack, and as a loyal HP customer I had never experienced this problem before with my many other HP laptops. Not only did the screen on my laptop crack mysteriously while in my laptop backpack, but the touch screen capabilities immediately began malfunctioning. So now not only do I have a laptop that doesnt have an intact screen, but also cannot be used as a tablet which is the whole point of the 360 degree rotating hinges and touch screen on the laptop. Very disappointed and I do not forsee paying $500 to have this fixed when I am definitely not at fault. For a $1,000 laptop, buying a Mac might be the better option next time...

[rick-s]

@SlimBrady

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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