display turns on and off

[cornejmr]

how can I fix this issue? my Victus display keeps going on and off.

[zoey7886]

@cornejmr, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Victus laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your Victus display is turning on and off intermittently, here are a few troubleshooting steps that could help resolve the issue:

Check Cable Connections: Ensure that all cable connections between the monitor and computer are secure. Sometimes, loose cables can cause display issues.

Inspect Power Supply: Verify that the power cable is properly connected to the monitor and a working power outlet. Try using a different power cable if available.

Update Drivers: Make sure that your graphics card drivers are up-to-date. You can do this by checking for updates in the Device Manager or visiting the manufacturer's website for the latest driver.

Adjust Power Settings: If the display turns off during inactivity, adjust the power settings to prevent it from sleeping or turning off automatically.

Check Display Settings: Verify the display settings in your computer to ensure that the resolution and refresh rate are set correctly. An unsupported resolution or refresh rate can cause the display to turn off.

Test with Another Device: Connect the monitor to a different computer or laptop to see if the issue persists. This can help determine if the problem is with the monitor or the computer.

Reset Display Settings: Use the display's on-screen menu to reset its settings to factory defaults.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,