does my hp keyboard is not working. Connected my external keyboard and it doesnt work either.;

[Moneyonline]

does my hp keyboard is not working. Connected my external keyboard and it doesnt work either.;

[Raj_05]

Hi @Moneyonline,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with both your laptop's built-in keyboard and an external keyboard not working. Here are some steps you can take to troubleshoot.

• Restart Your Laptop: Sometimes, a simple restart can resolve temporary issues with hardware.
• Check Keyboard Connections: Ensure that the external keyboard is securely connected to your laptop's USB port. If it's a wireless keyboard, check the batteries and the connection.
• Update Drivers: Outdated or corrupted keyboard drivers can cause issues. Go to Device Manager (right-click on Start > Device Manager), find Keyboards, right-click on your keyboard device, and select "Update driver".
• Check for Hardware Issues: If possible, try connecting your external keyboard to another computer to see if it works. This will help determine if the issue is with the keyboard itself or your laptop.
• Check for Physical Damage: Inspect your laptop's built-in keyboard and the external keyboard for any physical damage or debris that could be affecting functionality.
• Run System Diagnostics: Many laptops come with built-in diagnostics tools that can help identify hardware issues. 
• Check Keyboard Settings: Sometimes, keyboard settings can affect functionality. Go to Control Panel > Hardware and Sound > Devices and Printers, find your keyboard, right-click, and check properties for any settings that might need adjustment.
• System Restore or Reset: As a last resort, you might consider restoring your system to a previous point (if available) where the keyboard was working, or resetting your laptop to factory settings (after backing up your data).

I hope this helps.

Take care and have a good day.

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Alden4

HP Support