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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Pavilion 15-cs3009na
Microsoft Windows 10 (64-bit)

hi

so as you can tell from the title of this thread, my laptop's screen is flickering

however, when i restart it the flickering stops and the screen works normally.

 

i've tried deleting and reinstalling the display driver, updating the bios, and so far nothing has worked

 

anyone have a solution?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@partialism

Thank you for posting back. 

 

Please check the display in BIOS environment, If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

ECHO_LAKE
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@partialism

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

ok

- not entirely sure when it last worked without the issue, but i think it was somewhere around august 20 - 24

- i don't recall updating any specific driver, although i have tried deleting and re-installing the display driver software

- i don't have an external monitor

 

sorry i can't be more specific, i will try opening the bios

HP Recommended

@partialism

Thank you for posting back. 

 

Please check the display in BIOS environment, If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

ECHO_LAKE
I am an HP Employee

HP Recommended

thanks for your help,

i couldn't get into the bios (it was impossible to hit f10 in time)

i did a hard reset and it seems to have done the trick

 

thank you!

HP Recommended

@partialism

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day!

 

 

ECHO_LAKE
I am an HP Employee

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