• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-11-2019 01:33 PM

HP Recommended
Product: elitebook 8560
Operating System: Microsoft Windows 7 (64-bit)

touchpad worked fine until 30 mins ago. NO orange light on the touchpad. Have rebooted 2x, cursor is stuck in middle of screen

George Emsden
2 REPLIES 2

‎03-11-2019 02:03 PM

HP Recommended

Looking at my machine, the whole thing seems to have locked up. The number lock light remains on, the cap lock light will not come on and none of the function keys work either. 

Normally, I understand that if the touchpad is disabled, an orange light comes on but it is not on. Have tried tapping it several times but the whole machine seems frozen

George Emsden
Was this reply helpful? Yes No

‎03-12-2019 04:07 AM

HP Recommended

Spoke to HP Customer service (in Banaglore) this morning who pointed out that a 500GB SSD is too much for my machine (which has the max 16GB RAM installed). Passed this news back to the guy who installed the new drive. He said that this did not make sense as my old drive was a 500GB SSD??

Have run diagnostics and the drives have all passed the tests. Seems there is some deep setting that I am missing?

George Emsden
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.