• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

🙂

HP Recommended

The posted solutions did not solve the problem for my HP Envy 17.  The f2 and f3 brightness adjust buttons still have no effect on screen brightness.  The only solution I've found is to replace the Intel HD Graphics driver in the display adaptor section of device manager with the Microsoft Basic Display adaptor.  If you want to try this then double click the Intel Display Adaptor listed in device manager,  click the driver tab, click the update driver button, click "Browse my computer for driver software", click "Let me pick", click Microsoft Basic Display Adaptor and then click next.  After this, you may have to go into the Display section of control panel and under "Change size of Items" click use these display settings and set, apps, etc. to 100%.

 

If you like this solution, then note that you'll have to do this everytime Microsoft installs a Windows 10 update on your computer.  You'll also have to double the work.  First, you'll have to follow the same steps above for selecting the driver, but first select the Intel adaptor, then repeat the same steps and select the Microsoft adaptor.  Yes, what a pain.  You'd think the companies involved would have worked together or enacted standards to protect such an important function for a laptop.  Unbelievable.  I guess I'll keep that in mind the next time I need to buy a computer and operating system.  

HP Recommended

This suggestion doesn't work! Try again.

HP Recommended

I added more details, so try again.  If it doesn't work, then maybe it is due to a difference in configuration between our 2 computers.  I don't believe it's appropriate to make a global statement that "it doesn't work" when it simply doesn't work for you.

HP Recommended

hi! I had the same problem since last year update to windows 10. I had looked all over the internet and got no solution. I just found this one on YouTube 

https://www.youtube.com/watch?v=E5QQDmY7z8k.

I worked for me and its really simple.

I copy here the video's instructions:

-Go to device manager

-click on Scan for Hardware changes (its' the little icon below "Help") and wait a little bit for it to load

-Click on Monitors, this should open a little option that says something like generic PnP monitor.

- Right-click on Generic PnP monitor, and select "Enable"

 

This worked for me! I did not have to update the driver (I think it was already updated but didn't work anyway). Hope it does for all the other people having the same problem.

HP Recommended

it still doesnt work

HP Recommended

Thank u sooooooo much!!! You're a genius! This was the only answer that actually helped 🙂 Thanks again!

HP Recommended

Go to HD Graphics or Intel HD Graphics. You can locate it in search. Open the app and you can see Display, click and go Color Adjustment. This is the only way. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.