hp pavilion 15 touchpad not working

[ni5]

My HP PAvilion 15 laptop touchpad is not working. in device manager also in mouse and pointing devises, only the mouse is available. help me to fix the problem.

[KNRK]

Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

http://support.hp.com/in-en/drivers/selfservice/hp-pavilion-15-p200-notebook-pc-series/7486459/model...

Please Click the below link to find more troubleshooting steps to resolve this issue

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5229455&calledBy=&docId=emr_na-c03523373...

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[Markomjka]

try to download latest touchpad driver for your laptop or enable touch bad from Touchpad by going to Mouse & touchpad and click on Additional mouse options.

To solve click on Touchpad Stopped Working solutions

[ni5]

i tried reloading the defaults. now also the problem is not solved.

in the device manager when i try to see the mouse it is giving error ' unable to connect to the synaptics Pointing devise driver. If you have installed another PS/2 pointing device please uninstall thesynaptics driver by clicking on the yes button.....'

my mouse properties shows HID complient mouse on USB input devise.