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‎11-06-2019 08:10 PM

HP Recommended
Product: hp spectre 360
Operating System: Microsoft Windows 10 (64-bit)

my external monitor always worked with the usbc minidoc then it all of a sudden just stopped working. It may be due to the most recent bios update but i re-flashed the update and still no go. Any ideas?

 

Thanks

1 person had the same question
3 REPLIES 3

‎11-09-2019 01:52 PM

HP Recommended

@emackiii

 

Welcome to HP support community.

 

How did you reflash it?

 

Meanwhile, perform BIOS recovery again.

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-15-2019 09:32 PM

HP Recommended

I have a HP Spectre x360 convertible 13-ae0xx and just purchased a HP E233 FHD IPS monitor and the cable I am using via the USB port on the notebook doesnt work (there is no HDMI port). I am able to easily connect my Dell laptop via the HDMI port so I know there is nothing wrong with the monitor.  Please help!

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‎11-16-2019 04:21 PM

HP Recommended

@Wezbena

 

Welcome to HP support community.

 

Perform a hard reset on the notebook

Click here for the steps.

 

If the issue persists. perform a system restore:

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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