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laptop screen turning off when in tablet mode

HP Recommended
Pavillion x360
Microsoft Windows 10 (64-bit)

I installed the latest windows 10 update and since then, whenever i use my laptops touch screen to write on (in tablet mode or upright as desktop) the screen powers off- but not completely.  It turns a dark blue, like it is still sort of working, not the screen colour of when the laptop is fully off.  

 

If any music is playing at the time, this continues to play.

It does not respond to anything.  I have to do a hard turn off (hold power button for 10secs).

if i just press the power button, the screen turns off but the little light next to the power button flashes until i hold it again.

 

Any idea of what is wrong or how to fix it?

 

model number - HP pavillion x360 convertible 14-ba055sa

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@eaglestar1 Welcome to HP Community!

 

I understand that the laptop screen turning off when in tablet mode.

 

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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