media video player not working

[mayur2323]

video does not play this laptop not working media player

[Raj_05]

Hi @mayur2323,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the media player on your HP 15.6-inch laptop isn’t playing videos, here are a few troubleshooting steps you can try.

Check for Updates:

• Ensure your media player software is up to date. If you're using Windows Media Player, check for updates through Windows Update.
• If you use a third-party media player (like VLC), visit the official website to download the latest version.

Restart the Laptop:

• Sometimes a simple restart can resolve issues with software not working correctly.

Check File Format:

• Verify that the video file format is supported by your media player. If not, try converting the file to a compatible format or use a versatile player like VLC.

Update Video Drivers:

• Outdated or corrupted video drivers can cause playback issues. Update your drivers through Device Manager or visit the HP website for the latest drivers.

Check for Software Conflicts:

• Sometimes other software can interfere with media playback. Try closing other applications and see if the video plays.

Reinstall the Media Player:

• If you’re using a specific media player, try uninstalling and reinstalling it to fix any issues.

Check for System Updates:

• Ensure your operating system is up to date. Sometimes system updates can resolve compatibility issues.

Test with Another Player:

• Try playing the video with a different media player to determine if the issue is with the player or the video file itself.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support