my hp envy 360 doesnt detect my dell external monitor

[Tony657]

MY HP EMVY 360 DOEST DETECT MY DELL EXTERNAL MONITOR

[Gaya1239]

Hi @Tony657,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Envy 360 isn't detecting your Dell external monitor, here are some steps to troubleshoot the issue:

Check Connections:

• Ensure the cable connecting your monitor to the laptop is securely plugged in at both ends.
• If you're using an adapter (e.g., HDMI to DisplayPort), check that it's functioning correctly.

Select the Correct Input Source:

• On the Dell monitor, use the on-screen menu to ensure the correct input source is selected (e.g., HDMI, DisplayPort).

Detect Display:

• Right-click on the desktop and select Display settings.
• Scroll down to Multiple displays and click Detect to force Windows to search for the external monitor.

Update Graphics Drivers:

• Go to Device Manager (press Win + X and select Device Manager).
• Expand Display adapters, right-click your graphics adapter, and choose Update driver.
• Follow the prompts to search automatically for updated driver software.

Check Display Settings:

• In Display settings, ensure that the external monitor is not set to "Disconnected" or "Off".
• You can also try adjusting the display mode by pressing Win + P and selecting different options like Duplicate or Extend.

Restart Your Laptop and Monitor:

• Sometimes a simple restart can resolve detection issues.

Test with Another Cable or Monitor:

• If possible, test with a different cable or monitor to rule out any issues with the hardware.

Check for Hardware Issues:

• If none of the above steps work, there may be a hardware issue with the laptop's HDMI/DisplayPort or the monitor itself. 

Refer to this document:  HP PCs - Connecting a monitor, projector, or TV (Windows)
Click here to HP PCs - Using two or more monitors with one computer (Windows 11, 10)

Click here  to HP PCs - Connecting to a wireless monitor or smart TV (Windows 11, 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.