my screen scroll down automatocally

[ri8]

I am using HP Notebook and currently i am facing auto scroll down issue from last 2 months. It goes down automatically by itself. I thought it may be some bug in Window 8.1 so i installed Window 10 then also it is not solved. After that i have installed and updated the drivers then also  it is not solved. I tried to disabled touchpad and used another mouse then also it is not solved . Everything i have tried but not able to find the solutions.

So, guys anyone can please help me.

[The_Fossette]

@ri8,

Welcome to the HP Support Community!

I reviewed your post and I understand that the screen scrolls down automatically.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model for your computer?

Does this happen on the browser or any screen?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ri8]

@The_Fossette,

I tried updating BIOS and graphics drivers as you said. I was happy for a moment as the screen was not scrolling down but after 10 minutes the problem started again.

Answer to your mail:

It happens everywhere in the browser as well as in any directory which is opened

Model: HP-Notebook 15-ac033tx

Can you please provide any alternate solutions or any idea?

[The_Fossette]

@ri8,

Thank you for the information.

I recommend you perform a system restore back to the date when everything was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[ri8]

@The_Fossette,

In  my system no earlier restore points was their so i cannot restore it to previous state 

Still the problem persists.

Is it hardware or software issue?

[The_Fossette]

@ri8,

I recommend you perform a reset on the computer following the steps in the below article.

https://support.hp.com/us-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!