-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: my screen scroll down automatocally

Create an account on the HP Community to personalize your profile and ask a question
01-11-2020 12:51 AM
I am using HP Notebook and currently i am facing auto scroll down issue from last 2 months. It goes down automatically by itself. I thought it may be some bug in Window 8.1 so i installed Window 10 then also it is not solved. After that i have installed and updated the drivers then also it is not solved. I tried to disabled touchpad and used another mouse then also it is not solved . Everything i have tried but not able to find the solutions.
So, guys anyone can please help me.
01-13-2020 03:05 PM
@ri8,
Welcome to the HP Support Community!
I reviewed your post and I understand that the screen scrolls down automatically.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model for your computer?
Does this happen on the browser or any screen?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-14-2020 08:26 AM
@The_Fossette,
I tried updating BIOS and graphics drivers as you said. I was happy for a moment as the screen was not scrolling down but after 10 minutes the problem started again.
Answer to your mail:
It happens everywhere in the browser as well as in any directory which is opened
Model: HP-Notebook 15-ac033tx
Can you please provide any alternate solutions or any idea?
01-14-2020 11:22 AM
@ri8,
Thank you for the information.
I recommend you perform a system restore back to the date when everything was working fine.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c03327545
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
01-15-2020 10:17 AM
@ri8,
I recommend you perform a reset on the computer following the steps in the below article.
https://support.hp.com/us-en/document/c04742289
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee