cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
125
Flag Post
HP Recommended

my screen scroll down automatocally

HP Notebook
Microsoft Windows 10 (64-bit)

I am using HP Notebook and currently i am facing auto scroll down issue from last 2 months. It goes down automatically by itself. I thought it may be some bug in Window 8.1 so i installed Window 10 then also it is not solved. After that i have installed and updated the drivers then also  it is not solved. I tried to disabled touchpad and used another mouse then also it is not solved . Everything i have tried but not able to find the solutions.

 

So, guys anyone can please help me.

 

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
21,468 21,456 1,417 2,074
Message 2 of 6
85
Flag Post
HP Recommended

my screen scroll down automatocally

@ri8,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the screen scrolls down automatically.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model for your computer?

Does this happen on the browser or any screen?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
Highlighted
New member
3 2 0 0
Message 3 of 6
68
Flag Post
HP Recommended

my screen scroll down automatocally

@The_Fossette,

I tried updating BIOS and graphics drivers as you said. I was happy for a moment as the screen was not scrolling down but after 10 minutes the problem started again.

 

Answer to your mail:

It happens everywhere in the browser as well as in any directory which is opened

Model: HP-Notebook 15-ac033tx

 

Can you please provide any alternate solutions or any idea?

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,468 21,456 1,417 2,074
Message 4 of 6
59
Flag Post
HP Recommended

my screen scroll down automatocally

@ri8,

 

Thank you for the information.

 

I recommend you perform a system restore back to the date when everything was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Highlighted
New member
3 2 0 0
Message 5 of 6
43
Flag Post
HP Recommended

my screen scroll down automatocally

@The_Fossette,

 

In  my system no earlier restore points was their so i cannot restore it to previous state 

Still the problem persists.

 

Is it hardware or software issue?

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,468 21,456 1,417 2,074
Message 6 of 6
36
Flag Post
HP Recommended

my screen scroll down automatocally

@ri8,

 

I recommend you perform a reset on the computer following the steps in the below article.

 

https://support.hp.com/us-en/document/c04742289

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation