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HP Recommended
Povilion g6 1256er
Microsoft Windows 8.1 (64-bit)

The site does not offer the latest driver for the video card, the last driver was in 2012. And if you Update the driver from the official Nvidia website, the driver just stops working. Please explain why the Driver from the official Nvidia website not working on laptop hp company

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@Neiter

Thank you for responding,

It's great to have you back 😉

 

I'm afraid we are at the end of the line here,

I have already informed you that updating the driver is not an options or a solution considering HP hasn't released any updates for your graphics card as it does not have any issues.

 

The issue is within the game and therefore, please contact the game manufacturer for further support,

 

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

14 REPLIES 14
HP Recommended

 

@Neiter

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the graphics driver update from Nvidia doesn't work on your HP device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that the drivers available on the Official HP website are tuned to work for your device?

 

If not, I must let you know that the graphics cards (in fact any part on your device) is tested and designed to work within the limitations approved by HP to make it work with the HP Designed motherboard among other parts within the device, hence you can only update the drivers from the HP website as they are tested and approved by HP for the HP device.

 

Anything else may or may not work as its not tested.

I hope that answers your question,

 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

The problem is that on the hp website there are no updates for video cards, the only driver which is provided on the website, the driver 2012, And as you know this is not a very recent driver.ssfsdf.png

HP Recommended

 

@Neiter

Thank you for responding,

It's great to have you back 😉

 

Perhaps, you could tell me why your in need of this graphics card driver update?

That said, its not important or mandatory to install the most recent update unless the computer has an issue with the device driver or a compatibility issue to which the manufacturer or the device would Contact HP to have the update installed via HP.

 

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

The driver I need to update for the Games, because with the driver, the latest version of the performance in games is clearly higher.

HP Recommended

@Neiter

Thank you for replying,

It's great to have you back 😉

 

As far as I know, you don't need to update the drivers to play a particular game as long as the hardware requirement match,

And as I mentioned before, the HP designed hardware doesn't have any updates for your driver as of now.

 

If you could tell me which game you are attempting to play, I could go out of my way to check the system requirements of the game and tell you if it would work on your device, besides, this model isn't a designed for HD gaming, it's designed for everyday computing-surfing internet, working on home office or even standard games, but not High Definition.

 

If you want to play games, HP also has a gaming series: Click here for details.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Yes I can tell what game I'm playing Is World of warcraft legion.System requirements for this laptop is optimal, but because the driver is not updated, the smoothness of the game falls.Besides, as far as I know, my video card supports directx 11, but since the driver is not updated, directx version 11 is not working.2.png

HP Recommended

@Neiter

 

Hi,

 

as @Riddle_Decipher is out of the office today, I'm replying to you. 

 

I suggest you to download and install the latest version of DirectX from the Microsoft website.

 

Please restart the laptop once the DirectX is installed successfully. 

 

Hope this helps. Keep me posted. Good luck! 🙂

HP Recommended

No, this does not help, tried to do it many times. As mentioned by your colleague above, "this model of laptop is not for gaming, but for everyday tasks" So I don't agree with this, as there is a 1 Gigabyte RAM memory, which in turn missing out on those games that I play, and I don't understand why there are driver updates, this is very important.

HP Recommended

I apologize, I did not write correctly. Not RAM, but video memory

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