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‎03-24-2024 04:35 PM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T487AV)

Th number/ symbol keys only work occasionally on my ENVY. This has been happening for a few months now. I have updated and checked for other updates too and nothing is working

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1 REPLY 1

‎03-25-2024 03:08 PM

HP Recommended

Here's a video from HP Support about troubleshooting laptop keyboards:


https://www.youtube.com/watch?v=t3LmcBQRoh0



I am a volunteer and I do not work for, nor represent, HP
How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support
How to Troubleshoot a Keyboard in Windows 11 for HP Notebooks | HP Support
youtube.com/watch?v=t3LmcBQRoh0
Learn how to troubleshoot a Keyboard in Windows 11 for HP Notebooks. If the keyboard on your HP Notebook is experiencing an error or is not working like it usually does, follow the steps in this video to troubleshoot some common keyboard issues. This includes running keyboard hardware tests and ...
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