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‎10-24-2025 01:38 AM - last edited on ‎10-24-2025 01:45 AM by Level 15

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-af0000 (954R7AV)

I have accidently damaged my HP laptop display (HP Pavilion 16 inch Laptop PC 16-af0000 (954R7AV)). I have paid for it about a month back. HP technician visited my place about 3 weeks back with a new display, unfortunately that also turned out to be faulty. He told me he would return with a new display within 2-3 days. Since then I have been chasing them by witing to <removed> and I receive from them same answer regarding matter under consideration, part is awaited or technician will contact in 24 hours. Is there someone else I can escalate the matter to. I am really getting frustrated with the service provided by HP.

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2 REPLIES 2

‎10-24-2025 01:46 AM

HP Recommended

Hello @CRaju ,

 

Welcome to the HP community. This is a peer-to-peer community and not HP support.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-26-2025 05:56 AM

HP Recommended

Hi @CRaju 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

Not to worry I'll do everything I can to help get this sorted for you.

 

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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