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01-16-2021 12:22 PM
Product: Notebook 15-af156sa
Operating System: Microsoft Windows 10 (64-bit)
Hi, my laptop wont turn on. When I press the on button I can hear the laptop starting up but the screen says black, the fan goes quite fast and the caps lock button flashes. As well as this I can hear a series of beeps, it does 3 long ones then 2 short ones very close together and repeats this 3 times. I have googles it and have tried clearing the ventilation, a power reset and resetting the RAM. I changed my RAM ages ago to a better one so I know how to take the back off and everything. But this time when I did it I couldn't get it completely off and after I put it back together i realised my disk thing keeps on getting stuck.
3 REPLIES 3
01-19-2021 12:09 PM
I reviewed your post and I understand that the computer is not booting to windows and the caps lock light is blinking.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
01-21-2021 07:38 AM
I've looked at the chart and i can't find which one I think it will be. I only have a LED on the caps lock button and it does 3 long blinks per cycle and repeats this the whole time the notebook is on. The beeps have 3 long beeps and 2 short ones but this only gets repeated three times then it goes silent.
01-26-2021 10:03 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
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